Making a claim

Making a claim is the moment of truth for our customers and for this reason we place particular emphasis on the way we respond to insurance claims.

When you need to make a claim, our claims process is simple and clear. Importantly, due to the backing of IAG, you know you’ll have the strength and stability of Australia’s largest general insurer combined with the specialised strata knowledge of the SUU claims team.

SUU is here to provide strong claims support to the strata community to ensure owners get back on track with life as quickly as possible.

“We’ve made the claims process simple and hassle free”

  • 24/7 emergency claims support
  • Choice of communication methods including SMS confirmation and frequency to ensure you are updated throughout the life of your claim
  • Strata specialist claims experts that understand the unique challenges strata present and will manage your claim until it is finalised
  • Internal claims capability with presence across Sydney, Brisbane and Melbourne
  • Leverage our network of specialists strata suppliers, repairers and loss adjusters.
  • Proven capability and ability to scale up in response to catastrophe claims events.

Hints and advice on making a claim

Emergency repairs

If you need to make emergency repairs, please call us on 1300 668 066 and we will arrange assistance through our repairer and supplier network.

For after-hours emergency assistance, call 1800 SUU HELP (1800 788 435).

How do I make a claim?

SUU’s claims team is ready to help you through the claim process.
There are a number of ways you can submit your claim with us.

Call us on 1300 668 066
or for emergency after hour assistance contact 1800 SUU HELP (1800 788 435)

submit a claim to

If you have an SUU Assist account you can log in to submit your claim online.