Claims support when you need
it most.
When something goes wrong, you need clear guidance and fast action. Our dedicated strata claims team is here to support you every step of the way, helping you get back on track as quickly as possible.
Backed by CGU and supported by specialist strata expertise, we combine national strength with local knowledge.
Why our clients choose SUU.
24/7 emergency claims support
Regular updates via SMS, email or phone
Dedicated strata claims specialists managing your claim
In-house claims teams across Sydney, Brisbane and Melbourne
Access to trusted strata repairers, suppliers and loss adjusters
Capability to scale quickly during major catastrophe events
Do’s and Don’ts of making a claim.
What to do when making a claim
- Lodge your claim as soon as possible after the loss.
- Take reasonable steps to prevent further loss or damage
- Report theft, vandalism or malicious damage to the police
- Keep the damaged property and items for inspection if required
- Provide details of the at-fault party if a third party caused the damage
- Tell us if any prosecution or inquest may be held
- Provide your ABN, if applicable
- Whether you are registered for GST
- The amount of input tax credit claimed on the GST component of the premium’
Please note: Delays in providing requested information may affect claim processing time and payment.
What not to do when making a claim
- Repair or replace damaged property without our consent
- Arrange permanent repairs before we have assessed the damage
- Dispose of damaged items before we have confirmed whether inspection is required
- Admit responsibility to any other party
- Offer to pay, or agree to pay, any costs to a third party
- Promise payment or compensation to anyone
- Sign any documents or agreements that accept liability
Liability claims support.
If an incident involves injury to someone else or damage to third-party property, follow these steps.
Notify us immediately
As soon as you become aware of the incident, contact us so we can record the event and provide guidance.
Send us any correspondence
If you receive a demand, notice or communication from a third party or their legal representative, forward it to us straight away.
Submit the Liability Claim form
Fill out the Liability Claim form and submit it together with any supporting documents or correspondence received.
Do not admit liability
Do not admit responsibility, agree to pay costs, or sign any documents relating to the incident.
How to make a claim.
If you need to make a claim, we are here to guide you through the process. Choose the option that suits you:
Everything you need,
all in one place.
Get straight to the essentials. Access SUU Online to obtain a quote, manage key policy info, or lodge a claim when you need support.