There is a formal dispute resolution system available to you for any concerns or complaints you may have regarding the financial services provided by Strata Unit Underwriters.

Complaints should be notified to Strata Unit Underwriters. In the first instance complaints will be handled in accordance with our internal dispute resolution system. You will need to provide comprehensive details so that the complaint can be investigated. Your complaint will be handled in the strictest confidence and an attempt will be made to resolve your complaint quickly and fairly. You can contact our Internal Disputes Resolution Officer on 1300 668 066.

Strata Unit Underwriters are members of the Financial Ombudsman Service Limited (FOS), a free consumer service for resolution of disputes in relation to service provided by Underwriting Agents and Insurance Brokers. If Strata Unit Underwriters are unable to satisfactorily resolve your complaint you may refer it to the FOS. You can contact them on 1300 780 808.